Frayed lift cable.
Our team checked the door’s components for all possible faults, making sure the safety sensors were aligned and that there were no visible dents in the tracks. We found that one of the torsion spring’s lift cable was frayed, which was causing the door to tilt to one side. We replaced both cables to be on the safe side and made sure the door opened evenly again.
* $29 service call - deducted from the service
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